Simple Good Manners = Great Customer Service

“But do you know why she’s so famous? It’s because she always says hello or good morning, and she always says goodbye and thank you. It’s simple stuff, really. But if we could get all our employees to do that, think how people would be talking.” - Patrick Campbell of Bewley’s Grafton Street Café, talking about an employee who has been with the company for 50 years. From the book, The Myth of Excellence by Fred Crawford & Ryan Mathews