“When it comes to your business, are all departments achieving the same high level of performance?

It’s easy – and comfortable – to focus on sales if they’re hitting the goal of serving the customer in a meaningful way. But if shipping, returns, and customer service don’t really give a rip – and show that they don’t – that is what the customer will remember and talk about with her family and friends.” - Wizard Partner, Michele Miller

Read Michele’s post… The Tug-Of-War For Your Company’s Reputation