Have You Trained the Trained? - Part 2

By Sarah Ripley, Wizard of Ads Partner

In the first part of this article, A happy customer is a repeat customer.we looked at how you can effectively train your employees in good “customer service” and the first of three general service indicative options.

The following outlines the remaining two and how one can implement these in their business.

The second ideology refers to a retail business, whereby employees need to be guided as to what kinds of information the customer requires in order to increase conversion rate.

This involves the employee or salesperson to ASK questions of the customer and LISTEN to what things are important to this customer.

A common error many salespeople commit is overwhelming the customer with information that he/she neither finds important or feels that it is one of the factors that will determine her purchase practice.

For example… continue reading.