Are You Choking Your Employees Off From Experiencing Success?
By Michele Miller, Wizard of Ads Partner
I had to smack around a client the other day.
Well, maybe not smack around. But it did involve shaking my finger and saying things like, “Stop it.”
It all had to do with what I’ve written posts about in the past: giving your employees the authority to grow your business.
I was in a meeting with the client, who owns three retail stores in a large city. During our afternoon meeting with the management team, I inquired as to how the employee authority program we set up is going.
One of the managers brought up a situation in the store she manages, discussing a family who shops there regularly. The family has a unique situation in that the father recently returned from service in Afghanistan, where he was injured and is now undergoing extensive rehabilitation.
“The family is really great,” the manager told me. “I really admire the mom, keeping it all together. Some days she looks so frazzled. We thought maybe we could do something for them, so I came up with the idea of a gift certificate to a nice restaurant so that she wouldn’t have to cook for one night.”
“Great idea,” I replied. “So, how did it go?”
“We didn’t do it.”
“You didn’t do it? Why not?”
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