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How to Attract, Convert, and Delight CustomersBy: Wizard of Ads Partners Editor: Craig Arthur
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Entries from May 11, 2008 - May 17, 2008
Gone Exploring...
"Rest when you're weary. Refresh and renew yourself, your body, your mind, your spirit. Then get back to work."- Ralph Marston
Have you looked out the other window lately, followed your Beagle and gone exploring? That's what I am doing. Shutting up shop to go to the spelling paddock... it's time to explore and refresh.
I'll be back with the Chronicle in 2 weeks.
Craig Arthur, Editor
PS. The picture to the right is my little girl Bridget... searching for whales, sharks, starfish and other magical sea creatures. The world is new and exciting when you explore with a 2 year old.
PPS. While we are away make sure you revisit the Chronicle Archives.
Wizard News Don't Give Up
"Stay at the plate until you get a hit. You’re not out until you quit trying. (The three-strike rule applies only to baseball. This is the game of life.)" - Roy H. Williams
Horizontal Thinking
Hear Memo... Horizontal Thinking
American education teaches a subject vertically, narrow and deep. And the deeper one plunges into the subject, the narrower it gets. Specialization.
1a. Liberal Arts
1b. Literature
1c. Spanish Literature
1d. Spanish Literature of 1492-1681
1e. Miguel de Cervantes (1547-1616)
1f. Don Quixote de La Mancha by Cervantes (1605)
1g. Symbolism in Don Quixote
And then you write your master’s thesis:
1h. Sancho Panza as a Figurative Symbol in Don Quixote de La Mancha
Our educational system has taught us to value vertical, deductive reasoning. This is why our logic is so often binary: if-then, either-or, right-wrong. This is the logic of technology.
But vertical thinking is most powerful when augmented by a horizontal viewpoint since the lateral perspective will often spy answers that lie outside the vertical path.
Horizontal thinking will recognize a pattern it has seen, even when that pattern was observed in a completely unrelated field. (The cognoscenti will remember this technique as Business Problem Topology.) This "pattern recognition" often allows the horizontal thinker to correctly predict an outcome from what appears to be too little information.
Intuition is unconscious, horizontal thinking.
"Some people are unhappy about lateral [horizontal] thinking because they feel it threatens the validity of vertical thinking. This is not so at all. The two processes are complementary, not antagonistic. Lateral thinking enhances the effectiveness of vertical thinking by offering it more to select from. Vertical thinking multiplies the effectiveness of lateral thinking by making good use of the ideas generated."
- Edward DeBono, author of 62 books on creative thought.
Purely horizontal thinking is known as daydreaming. Fantasy. Mysticism. The purely horizontal thinker has a thousand ideas but puts none of them into action. He or she sees the big picture and all its possibilities but has little interest in linear, step-by-step implementation.
Purely vertical thinking leads to compliance, conformity, and a false sense of knowledge. (False because it’s often just memorization in disguise. The student knows what to do without understanding why.) The purely vertical thinker is a nit-picker, a legalist, a tight-ass.
The healthy mind is capable of switching from vertical to horizontal thought and back again.
Problem solving is horizontal thinking adjusted by vertical analysis. But the implementation of that solution will require step-by-step, vertical action modified by horizontal adjustments as the need arises.
Read his books and you’ll recognize Lee Iacocca as a horizontal thinker who implements his ideas vertically.
Iacocca sees patterns, then takes sequential action to accomplish what he has seen in his mind.
"When you stop to think about it, most of the great companies of our times began as upstarts – little Davids taking on big Goliaths." – Lee Iacocca, Where Have All the Leaders Gone? p. 159
Horizontal thought is how Iacocca rescued Chrysler from the brink of disaster. It's how Peter Ueberroth organized the wildly successful Los Angeles Olympics and generated a surplus of 250 million dollars. It's how Amazon.com and eBay came to be. It's how the Prius and the iPod were born.
Wizard Academy teaches you how to see the answers that lie outside the vertical perspective.
Are you a little David? Do you want to learn the techniques of the great innovators?
Come to Wizard Academy and we’ll teach you how to defeat the Goliath in your life.
Yours,
Roy H. Williams
How to Sell Radio Advertising and Make it Work
is horizontal thinking applied to the future of radio. If radio is your business, you need to be here June 24-25.
General,
Change,
Exploration 