Where to Look First When Revenue Goes Flaccid

“Sending men to war without training is like abandoning them.” - Confucius - (c.551 – c.479 BC) 

Today Confucius would say, “Sending staff to help customers without training is like abandoning them.”

Lack of staff training results in loss of revenue and reputation for your business. Roy H. Williams puts it this way… “Never be afraid to train your staff. You may train them and they leave, but what’s worse, trained staff leaving or untrained ones staying?”

If your revenue goes flaccid, look first to your sales and customer service training. Because staff can’t do what they don’t know.

(By Craig Arthur, The Wizard Partner Group Australia)